FAQ

Frequently Asked Questions...

How long will it take for my order to arrive? All items listed on the website are ready to ship. Please allow 2-7 days for items to be packaged. Then 1-7 business days for your item to arrive. (Australian residents only).

The size I want is not listed- Easy. Simply send us an email with the design and size you are after and we will do our best to cater for you.

How much is postage? We have two flat rates for packages. $5 flat rate for an order of scarves or a $8 flat rate when your order includes a jumper or larger scarves. (Australian residents only).

Refunds- There are no refunds or exchanges if you simply change your mind or make a wrong selection. We will however gladly swap your item if it is faulty. If this is the case, we must be advised within 24 hours of the item arriving.

My design is different to the one pictured- All tees and jumpers are hand painted therefore there may be some variation between items. We try to give each garment its own unique look by adding some individuality.

Do you ship worldwide- Yes, we have a flat rate for all international orders. Once your order has been sent Scruff Candy takes no responsibility for loss or damage to your parcel.